Limited Hardware Warranty
Last updated September 1, 2025
Coverage period
ToughTail hardware is covered against manufacturing defects for 12 months from the original purchase date.
Lifetime plan customers receive extended coverage for the lifespan of the subscription.
What is covered
Defects in materials or workmanship that arise under normal use.
Battery failures outside average degradation and charger malfunctions.
What is not covered
Damage from chewing, extreme impact, unauthorized modifications, or water ingress beyond IP68 rating.
Loss or theft of the device is not covered, but we offer discounted replacements.
How to request service
Email support@toughtail.com with your order number, device serial, and photos of the issue.
Approved claims will receive a prepaid return label and replacement within 7–10 business days.