Legal Center
Policies, terms & trust documents
We want every ToughTail customer to feel confident about how we handle data, orders, and support. Browse our key policies and reach out if you have questions.
Privacy Policy
Understand how ToughTail collects, uses, and protects personal information across devices, apps, and support.
Read policy →Terms of Service
Review the agreement that governs ToughTail hardware, subscriptions, and digital services.
Read policy →Returns & Refunds
Learn about hardware returns, plan cancellations, and exchanges.
Read policy →Limited Warranty
See coverage details, claim instructions, and exclusions for ToughTail hardware.
Read policy →Patents
Explore the ToughTail patents and pending applications that cover our tracking and guidance innovations.
Read policy →Our Vision
Protecting pets and innovating a more connected path home.
Read policy →