Returns & Refunds
Last updated September 1, 2025
Hardware returns
You can return ToughTail hardware within 30 days of delivery for a full refund, minus shipping fees.
Devices must be in like-new condition with all accessories. Use the prepaid label provided by support.
Service plan cancellations
All plans include a 30-day trial. Cancel within the trial to avoid charges.
Monthly plans cancel effective at the next billing date; multi-year and lifetime plans are non-refundable after the trial.
Exchange program
Faulty hardware covered under warranty will be replaced at no cost once verified by our support team.
Need a different size? Contact support within 30 days to arrange an exchange.
How to begin a return
Email returns@toughtail.com with your order number and reason for return.
We’ll send instructions and a prepaid label within one business day.